Refunds Policy

If you are considering a refund, please review the conditions outlined below to determine your eligibility.

Conditions for Refunds

Authorization Required: Refunds are only processed after obtaining authorization from the product creator. As we are solely resellers, we must follow the refund policies set by the product creators. If it’s a case of technical incompatibility, we can process the refund without authorization from the product creator.

14-Day Refund Window:
– Digital Products: You may request a refund within 14 days of purchase, provided that the digital product has not been used.
– Technical Incompatibility: If there is a technical incompatibility not specified by the marketplace, you may be eligible for a refund within 14 days of purchase.

Payment Method Restrictions:
– Paysafecard: Payments made using Paysafecard are non-refundable.
– Amazon: Payments made using Amazon Card are non-refundable.
– Credit Card (Stripe): Refunds for payments made by credit card via Stripe can take between 2 to 14 days to process.
– PayPal: Refunds for payments made via PayPal can take up to 72 hours to process.

Non-Refundable Cases:
– Bank/PayPal Dispute: If the customer has opened a bank or PayPal dispute.
– Regret Purchase: If the customer wishes to cancel their purchase due to a change of mind.

How to Request a Refund

To request a refund, please contact our customer service team with the following information:
– Your order number
– The reason for the refund request
– Any supporting evidence (e.g., screenshots of technical issues)

Contact Information

If you have any questions regarding our refund policy, please reach out to us at:
– Email: [email protected]
– Discord: https://discord.gg/vexshop

We appreciate your understanding and cooperation.